Shipping

Silveroakways provides services in person or remotely: nothing is shipped physically. This page explains how you receive what you paid for.

No physical shipping

We sell consulting work, not goods. There is no package, no courier and no tracking number, so no shipping cost, customs fee or delivery charge is ever added to your price.

How the service is delivered

Appointments are scheduled with you after contact; the service is delivered at or remotely, as agreed. No shipping costs apply.

Scheduling and access

After your payment is approved, we contact you by e-mail or phone to confirm the kickoff meeting and the calendar of periodic meetings described in your proposal.

For remote work you receive a video-meeting link before each session. For in-person work we confirm date and time at .

Deliverables

Diagnostic reports, financial plans, process documents and action plans are delivered digitally, by e-mail or in a shared project folder, on the dates agreed in the proposal.

You keep the files; if you lose access, write to [email protected] and we will resend them.

If we cannot meet a date

If a meeting or deliverable needs to be moved, we notify you in advance and propose the next available date. Delays caused by missing information on the client side may shift the schedule.

Questions about scheduling: [email protected] · .