Refund Policy

We want you to be satisfied with Silveroakways. This policy explains how to request a refund for a consulting project. Effective date: 2026-10-01.

Refund period

You may request a refund within 30 days of purchase.

The period is counted from the date your payment was approved, regardless of whether the first meeting has already been scheduled.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

You can also call or write to , but the request must be confirmed by e-mail so we have a written record. No justification is required and we do not ask you to attend a retention call.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

We do not issue refunds in cash or to a different card or account than the one used for the purchase.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

No subscriptions and no recurring charges

Silveroakways does not sell subscriptions or memberships and does not renew anything automatically, so there is no recurring charge to cancel.

If a project is paid in agreed installments, approving a refund within the period above also stops any installment not yet charged.

Nothing to return

Our service is delivered in meetings and digital deliverables, so there is no physical product to send back and no return shipping cost for you.

After a refund is approved, access to any shared project folder or document is closed.

Questions

Silveroakways, registration · [email protected] · · .